Support
Something broken, confusing, or not working the way it should? Email team@unbotapp.com and we’ll get back to you. We aim to reply within two working days.
Getting into Unbot
Unbot is open to students aged 18 and over at participating universities and colleges. You sign up by selecting your college and entering your college email address. We send a one-time code to that address to confirm you’re a student.
The code didn’t arrive
- Check your spam or junk folder. Verification codes sometimes land there the first time.
- Make sure you entered your college email address, not a personal one. Codes are only sent to recognised college domains.
- Wait a minute and request a new code. Older codes stop working once a new one is sent.
- Still nothing? Email us at team@unbotapp.com from the address you were trying to use, and tell us which college you selected.
My college isn’t listed
We’re adding colleges as we go. Use the “my college isn’t listed” option in the app, or email us with your college name and email domain, and we’ll look at adding it.
Reporting content or a user
You can report any post, comment, message or profile from within the app using the report option on that item. Reports are reviewed on receipt, and we aim to act on them within 24 hours.
You can also block any user, which stops them contacting you or seeing your activity.
Concerns about child safety are handled separately and treated as urgent. See our child safety standards.
If you’d rather report something by email, write to team@unbotapp.com. Reports may be made anonymously.
Something went wrong with a meetup
If a meetup didn’t happen, or someone behaved badly, tell us. Meetups are between people, not supervised by us, but conduct on Unbot is covered by our rules and we act on reports.
If you ever feel unsafe, leave, and contact local emergency services if you need to.
Deleting your account
Open Unbot, go to your profile, and choose Delete account. Full details of what is removed and what is retained are on our account deletion page.
Your data
What we collect and why is set out in our privacy policy. To request a copy of your data or correct something we hold, email team@unbotapp.com from your registered college email address.
Complaints
If you’re unhappy with how we’ve handled something, write to team@unbotapp.com marked for the attention of the Grievance Officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Contact: team@unbotapp.com